Shipping policy

SHIPPING METHODS & COSTS:

 

  • We use USPS for all shipping and all orders are sent via trackable method. Orders are also shipped fully insured by our third party insurer through Endicia. Orders over $500 will require a signature for delivery.
  • Please remember that the postage cost, insurance cost, and the cost of the packaging materials are all part of the overall shipping cost to ensure that your order is safely delivered. Please bare this in mind when you compare us to other dealers who may cut costs by not protecting your shipments.
  • Most orders (unless it is a pre-order item) ship within 1-3 business days.
  • All singles orders are securely packaged including top loaders, penny sleeves, and team bags in a bubble envelopes to protect them during shipment. Sets and sealed boxes are boxed with peanuts or bubble wrap as needed. Typically we do not double cases as they are shipped to us as-is (not double boxed) and include thick outer walls to protect the sealed boxes inside. In the rare event an order arrives to you damaged, please contact us immediately so we can start the insurance claim process and replace your order.
  • All international orders are subject to a shipping review due to the complexities, ever changing costs, and rules that can vary with each country that the online checkout system is not able to accommodate. As a result, you may be required to pay for a more expensive alternate shipping method before your order will ship. Some basic rules include:
    • It must be shipped via a trackable method. For some countries, this requires upgrading your shipping method so that it is tracked.
    • We can also only ship orders with a value under $400 and a weight under 4 pounds via the Standard Method (1st Class International) due to customs restrictions. If either of those thresholds are met, the shipping must be upgraded.
    • Orders with a value over $700 will require a signature for delivery. Currently, the only service that offers a signature option internationally is FedEx, so you will be required to select FedEx at checkout or your order will need to be  upgraded to that method.
  • INSURANCE: We do insure all orders, both domestic and international, through a third party insurance company when your label is created. You will not see insurance on your shipping label, but the cost of it has been paid in addition to the cost of postage. In the rare event an order is lost, please contact us between 45 and 90 days after order shipment to start the insurance claim process so we can replace your order (note, we are required to wait 45 days before a shipment can be officially declared "lost").
  • CUSTOMS INFORMATION FOR INTERNATIONAL CUSTOMERS: All shipments are marked as "GIFTS" with a value of $10. We are still able to insure it for the full amount even though it is only declared for $10. It is your responsibility to pay any applicable import duties/taxes to receive your shipment. Please check with your country's customs office for further information.
  • FREE SHIPPING: Some items qualify for free shipping. Free shipping is ONLY available for UNITED STATES CUSTOMERS. If you are an international customer and use a promo code to receive free shipping, your order will not be shipped until the correct shipping cost is paid. We regret that we cannot provide free shipping to international customers and strive to keep the shipping costs as low as possible and actual costs.